Return Policy
Return & Refund Policy
Divyansh Publications
At Divyansh Publications, customer satisfaction is our priority. We strive to deliver quality books and publications. If you are not completely satisfied with your purchase, our Return & Refund Policy is here to assist you.
Eligibility for Returns
You may request a return if:
- The product received is damaged or defective
- You received an incorrect product
- The product is incomplete or missing pages due to printing defects
- The return request is raised within 7 days of receiving the order
To be eligible for return, the product must:
- Be unused and in original condition
- Be returned in its original packaging
- Include proof of purchase or order confirmation
Non-Returnable Items
Returns will not be accepted for:
- Products damaged after delivery due to misuse
- Books with signs of use, writing, marking, or physical damage caused by the customer
- Special edition, customized, or personalized publications
- Digital products, downloadable content, or e-books (if applicable)
Return Request Process
To request a return:
- Contact our customer support through the contact details available on
Divyansh Publications Contact Page - Provide your order number and reason for return
- Attach clear images if the product is damaged, defective, or incorrect
- Our team will review your request and respond within 2–5 business days
Refund Process
Once your returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method used during purchase
- Processing time may vary depending on your bank or payment provider
Replacement Policy
If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.
Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Divyansh Publications
- For other approved returns, customers may be responsible for return shipping costs
Order Cancellation
Orders can only be canceled before shipment confirmation. Once dispatched, cancellation requests may not be accepted.
Policy Updates
Divyansh Publications reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.
Contact Us
For return-related support, please reach out through the official contact details available on
Divyansh Publications